Customer Service Training

Customer Service Training

SilverTrain offers interactive customer service training focused on increasing an organization’s customer loyalty and patronage. Through workshops and exercises, participants will gain the tools to retain and expand your company’s customer base.
Our Services

Our Services

SilverTrain offers customized training modules based on the needs of the business owner. The modules are designed to be easily understandable, enjoyable, and ultimately effective by combining theory and role-playing in a workshop setting.
Latest entries
SilverTrain Strengthens Portfolio with Parsimony

SilverTrain Strengthens Portfolio with Parsimony

With our clients’ best interests in mind, we have recently inked a partnership with technical skills traning provider, Parsimony.  Their technical training is a perfect complement to our soft skill courses, and Parsimony is skilled in the following categories: Project Management Quality Management Lean Six Sigma Analytics Next time you think about our Leadership or...
Thank You for Crafting Connections with SilverTrain!

Thank You for Crafting Connections with SilverTrain!

Last week’s mini workshop on Crafting Connections was a big success! We are so thankful to everyone that contributed to its being a great workshop, especially to our longtime partner, O2 Space.   We connected with a lot of fun and interesting individuals and look forward to the next session.  Thank you for your continued...
Public Workshop Alert: Crafting Connections

Public Workshop Alert: Crafting Connections

We are excited to bring you this year’s first public workshop called Crafting Connections.  This is in partnership with one of our favourite learning session partners, O2 Space. During this mini workshop, we will help you with things like striking up a conversation that would be especially useful for that networking event or any function...
Happy Holidays

Happy Holidays

For many, 2016 was a very active year, full of ups and downs.  For others it was an extremely tough one having to deal with loss and other struggles.  We remain grateful for the year that taught us to count our many blessings and how to ride out the tough times with humility and hope....
On the Island

On the Island

Our most recently concluded training workshop was extra special.  It involved almost 10 days of immersion in island life with Tao Philippines.  It was a physically demanding set of days, learning to adjust to the island and letting go of a lot of typical training scenarios.  Our Silver Platter program on service was well received,...
SilverTrain Youtube Channel Up!

SilverTrain Youtube Channel Up!

We are on Youtube! Check out our brief workshop clip by clicking this link. Thank you for your continued support of SilverTrain.  Let’s continue to learn and improve together!
Flip the Switch Creativity Workshop Fun

Flip the Switch Creativity Workshop Fun

Thank you to all these smiling faces that made our Flip the Switch workshop on Amplifying Your Creativity such a fun success! We would like to extend our gratitude also to our host, Commune for making this workshop possible.  Keep on flexing those creative muscles guys! Practice with your new creativity tools! 🙂
Featured on Ellry

Featured on Ellry

Horay for this blog that got us even more excited for tomorrow’s Flip the Switch mini workshop on amplifying your creativity. We were featured on Ellry under 15 Exciting Activities to Do in Manila This Week.  Can’t wait to see you all there!
Let's Get Creative on July 15 at Commune!

Let’s Get Creative on July 15 at Commune!

We are excited to announce our Creativity Workshop called Flip the Switch on its new date: July 15 at 4 pm in Commune.  Let’s find new ways to stretch and flex our creative muscles together. Who should attend this event?  If you have a hard time coming up with new ideas or  wonder how you can...
Public Workshop at Commune this July

Public Workshop at Commune this July

Update: We are moving the workshop to a later date.  Please stay tuned for the announcement of the new schedule. Do you have a hard time coming up with new ideas?  Do you wonder how you can be more creative?  If so, join us for a fun workshop that will give you new tools and tricks....
The Power of Yes

The Power of Yes

The Pancake House branch at Burgos Circle really put a smile on face through the service of one of their staff members named Teody.  My husband asked if he could order from the kiddie meal even if we did not have a kid with us.  I half expected our server to turn us down as it has...
Subtle Sophistication at LIT Manila

Subtle Sophistication at LIT Manila

Please check out LIT Manila to experience this fun bunch of bartenders who will delight you with their knowledge of the whisky world.  We were so privileged to have worked with this special set of individuals to help up their service game in the laid back and cozy setting of this unique space.  Be sure to...