Retail Service
SM Customer Service: The Clueless, The Crook and How They've Got It All For You

SM Customer Service: The Clueless, The Crook and How They’ve Got It All For You

I look forward to the rare occasions I have time to kill, even if it means picking up baby wash and diapers. And so one day I did. On this perfect day, Watson’s Drugstore had just what I needed and (one) more- baby wash was being offered as a buy-one, take-one promotion. I encountered a...
Uniqlo Wows with Service

Uniqlo Wows with Service

Excited that Uniqlo finally made it to Manila, and against my better judgment, I dragged my better half with me to the opening weekend event.  And boy, was it an event! The line snaked around the 2nd floor of the Mall of Asia, (slightly reminiscent of how it was when Forever 21 opened in Manila couple...