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SilverTrain Strengthens Portfolio with Parsimony

SilverTrain Strengthens Portfolio with Parsimony

With our clients’ best interests in mind, we have recently inked a partnership with technical skills traning provider, Parsimony.  Their technical training is a perfect complement to our soft skill courses, and Parsimony is skilled in the following categories: Project Management Quality Management Lean Six Sigma Analytics Next time you think about our Leadership or...
Featured on Ellry

Featured on Ellry

Horay for this blog that got us even more excited for tomorrow’s Flip the Switch mini workshop on amplifying your creativity. We were featured on Ellry under 15 Exciting Activities to Do in Manila This Week.  Can’t wait to see you all there!
5 Ways to Standardize Customer Service When Expanding Your Business

5 Ways to Standardize Customer Service When Expanding Your Business

  Image from Shutterstock.com Here’s a useful set of tips we did for Homegrown for those of you that are on the verge or in the process of growing your business. This stage sometimes causes customer service to suffer, when in fact it should be given more importance than ever as your commitment to your...
How to Throw a Holiday Party for Your Team

How to Throw a Holiday Party for Your Team

Here’s our holiday piece for Homegrown. Tips on how to make your year-end celebration more meaningful especially in observance of the tragedy that hit the Eastern and Western Visayas region of the Philippines. Click here for the full article. We wish you a meaningful Season of Hope and Love. Image from Shutterstock
Develop Your Employees for Stellar Service

Develop Your Employees for Stellar Service

Here’s a new piece we did for Homegrown on how your employees can be primed and ready to deliver the best service ever. We’ve outlined a very practical set of steps to make sure your team is a shining example of service standards. Read the full article here. Image from shutterstock.com
Keep Your Customers Comin'

Keep Your Customers Comin’

A recent article we did for Homegrown enumerates what you can do to ensure your customers want to keep doing business with YOU, dear reader. Find out the secrets that make you absolutely magnetic to your customers here
Put an End to 'Filipino Time'

Put an End to ‘Filipino Time’

Below is an excerpt taken from an article we recently did for Homegrown about the importance of being on time. How many times have you found yourself at the mercy of your supplier, client, or colleague who was “running late”? How many times have you been guilty of doing the same? It is always annoying...
Working with Difficult People

Working with Difficult People

Here’s an excerpt from a piece we did for Homegrown recently. It may just help you with the challenging types at work. No one, whether it be an entrepreneur, employee, consultant or freelancer, is immune from working with personalities that are less than fabulous. There’s a whole gamut of undesirable personality types: from the know-it-alls,...
Is the Customer ALWAYS Right?

Is the Customer ALWAYS Right?

  Find out why and when the customer isn’t always right.  Here’s an excerpt from a piece we did for Homegrown. Truly the art of mastering all the aspects of excellent service is very tricky but begins with an earnest heart to serve. It is about being part of the solution when things go wrong,...
Be Nice to Your Customers

Be Nice to Your Customers

Here’s an excerpt from a piece we did for Homegrown on why it pays to be nice to your customers. You can find the full article here. The very core of customer service is “be nice to others and they’ll be nice to you.” Being respected and having good self-esteem is part of every human...
Make Your Customers Happy

Make Your Customers Happy

We share with Homegrown the essentials for making your customers happy.  It’s not always easy but the effects of not prioritizing their happiness could really hurt your business and your reputation.    
Keepers vs. Creepers

Keepers vs. Creepers

You’re in love with your new baby and want to spend every waking moment with him or her.  But in between sterilizing bottles, changing nappies, giving baths and getting rid of colic as you sing lullabies, you are running on empty.  Though coming to terms with the fact that you need help pronto isn’t always easy,...