Airline Service
Service Spotlight: Jessica of Air China

Service Spotlight: Jessica of Air China

I was completely disoriented after a gruelling flight home to Manila using the Air China route from SFO that had a 2-hr. layover in Beijing.  Such was my exhaustion that I came home to find my favorite pair of eyeglasses not in any of my suitcases! I contacted NAIA terminal 1 where we landed and...
Delta Airlines: A Notch Up

Delta Airlines: A Notch Up

Having flown Delta for the first time two years ago, I was preparing myself for the same subpar experience: flight attendants that were rude (one even rolled her eyes within sight of a passenger), service that was slow and at times given in a way that made you feel you were bothering them with your...