Empathy
Oh But Are you REALLY listening?

Oh But Are you REALLY listening?

I got a phone call a few days ago from a rather eloquent, very chirpy sounding phone agent.  Knowing how hard their type of work is, I wanted to give the girl a chance to run through her script.  She opened by saying she was excited about my product having found it online and wanted...
Swedes to the Rescue

Swedes to the Rescue

In a time when we are inundated with stories of violence, especially related to the police force, stories like these are especially inspiring and uplifting.  It’s about Swedish policemen on vacation in New York breaking up a fight on the subway. They could have easily whistled and looked the other way, reasoning they were on vacation...
Happy Holidays!

Happy Holidays!

It's The Little Things

It’s The Little Things

More often than not, we go through our lives running through routines. We get up, get some coffee, make our way to work (an ever-daunting task in Manila… in December), sit at our desks, get some work done, have lunch, get more work done, psych ourselves up for the (even more) daunting task of going...
A Genuine Surprise at Chelsea Kitchen

A Genuine Surprise at Chelsea Kitchen

Being familiar with the excellent quality of food and service from the Raintree group of restaurants, we were sure trying out this fairly new restaurant at Megamall’s Fashion Hall would not disappoint.  We were given a table without too much of a wait and were given quick and friendly service.  Our server however, did not...
Thank You for Haiyan Aid

Thank You for Haiyan Aid

The Philippines has been given an overwhelming amount of support from around the globe in the wake of the devastation caused by Typhoon Haiyan, the strongest ever recorded typhoon in the world.  We feel it only fitting to echo these sentiments, being a Manila based company ourselves.  Words fail to express the gratitude and emotion...
Put an End to 'Filipino Time'

Put an End to ‘Filipino Time’

Below is an excerpt taken from an article we recently did for Homegrown about the importance of being on time. How many times have you found yourself at the mercy of your supplier, client, or colleague who was “running late”? How many times have you been guilty of doing the same? It is always annoying...
Don't Leave Me Hangin'

Don’t Leave Me Hangin’

When you book a reservation at a 5 star resort in Palawan, you expect a certain kind of service. What you don’t expect is no reply to your email, no firm answer as to who will get back to you as your date of departure draws closer. When you finally do get to speak with...
Working with Difficult People

Working with Difficult People

Here’s an excerpt from a piece we did for Homegrown recently. It may just help you with the challenging types at work. No one, whether it be an entrepreneur, employee, consultant or freelancer, is immune from working with personalities that are less than fabulous. There’s a whole gamut of undesirable personality types: from the know-it-alls,...
Is the Customer ALWAYS Right?

Is the Customer ALWAYS Right?

  Find out why and when the customer isn’t always right.  Here’s an excerpt from a piece we did for Homegrown. Truly the art of mastering all the aspects of excellent service is very tricky but begins with an earnest heart to serve. It is about being part of the solution when things go wrong,...
Vibration Contagion

Vibration Contagion

Getting to the airport well beyond the 3-hour recommended time, I was dismayed to see an already winding line in front of the check-in terminal. And the counter hadn’t even opened yet. Great. It seemed there was a canceled flight over the weekend so everyone on that flight was trying to get on this one....
Keepers vs. Creepers

Keepers vs. Creepers

You’re in love with your new baby and want to spend every waking moment with him or her.  But in between sterilizing bottles, changing nappies, giving baths and getting rid of colic as you sing lullabies, you are running on empty.  Though coming to terms with the fact that you need help pronto isn’t always easy,...