Service Excellence
Delta Airlines: A Notch Up

Delta Airlines: A Notch Up

Having flown Delta for the first time two years ago, I was preparing myself for the same subpar experience: flight attendants that were rude (one even rolled her eyes within sight of a passenger), service that was slow and at times given in a way that made you feel you were bothering them with your...
The "Eyes" Have It at Warby Parker

The “Eyes” Have It at Warby Parker

Warby Parker is probably one of the coolest shops with the hippest interiors to match. The fact that their eyewear was on display on bleached wood surfaces sans the glass casing normally found in optical shops in The Philippines shows they trust their customers enough to handle their merchandise with care. Warby Parker staff were...
Be Nice to Your Customers

Be Nice to Your Customers

Here’s an excerpt from a piece we did for Homegrown on why it pays to be nice to your customers. You can find the full article here. The very core of customer service is “be nice to others and they’ll be nice to you.” Being respected and having good self-esteem is part of every human...
Vibration Contagion

Vibration Contagion

Getting to the airport well beyond the 3-hour recommended time, I was dismayed to see an already winding line in front of the check-in terminal. And the counter hadn’t even opened yet. Great. It seemed there was a canceled flight over the weekend so everyone on that flight was trying to get on this one....
Foam Delights and Service Rights

Foam Delights and Service Rights

Since getting a new mattress had long been overdue (the main indicator being aches upon waking up), a first time trip to Uratex was a bit exciting. The Marikina branch was quite comfortably airconditioned, and we were immediately assisted by a friendly and knowledgeable salesperson named Aldwin. He asked some standard questions then led us...
Make Your Customers Happy

Make Your Customers Happy

We share with Homegrown the essentials for making your customers happy.  It’s not always easy but the effects of not prioritizing their happiness could really hurt your business and your reputation.    
It's in the Details

It’s in the Details

Our most recent and 3rd visit to Anvaya was still very pleasant and relaxing.  (Albeit the food quality is still something that can be improved).  It dawned on my why this piece of paradise tucked in a cove in Morong, Bataan was such a wonderful place to keep coming back to.  It was in the...
Lack of Information, Lack of Leadership

Lack of Information, Lack of Leadership

I’m always curiously surprised by the lack of information that the average store attendant has about the products in their store. Rare is the occasion when an attendant can answer my question with authority. Typically, they resort to reading the label on the product or running away to ask someone else. Sometimes, I end up...
My Coronation at Hospital

My Coronation at Hospital

Dear young reader, I have recently returned from a colorful journey into the depths of disease and convalescence. And what better place to convalesce than in the familiar second home of my sickly family, The Medical City. It is with regret that I recount to you my harrowing ordeal of enduring feverish days and nights,...
Carrier Delights in the Blink of an Eye

Carrier Delights in the Blink of an Eye

The Carrier AC at home we had just purchased last May suddenly switched off after about an hour of use, and the letters CF flashed on and off. I called the Carrier service hotline and made use of the customer number they had assigned to us last May. (A very thoughtful and efficient thing to...
Lifeline Does Save Lives

Lifeline Does Save Lives

Last weekend Lifeline helped save my Dad.  Having sustained injuries from an 8 ft. drop to concrete, within 40 minutes of the phone call being made to Lifeline, the ambulance made it to Antipolo all the way from Paranaque.  The emergency team was quick yet very careful to not move my Dad, as we were...
On A Wooden Horse

On A Wooden Horse

We chanced upon Wooden Horse one lazy Sunday while looking for a place to have dinner in Alabang. We were feeling adventurous and decided to give this wild west- themed place a go. It was practically empty when we walked in (as it was only about 5:30) and a friendly waiter named Allan immediately jumped up, greeted...