Negative Experience
When "Cute" Won't Cut It

When “Cute” Won’t Cut It

It is nice when management makes an effort and spends on nice uniforms that go with the theme of a restaurant. It is  surprising when the waitstaff actually engages the customers and goes beyond the mandatory “may I take your order” spiel. This isn’t something you’d normally encounter in local restaurants. Most employees are on...
Lack of Information, Lack of Leadership

Lack of Information, Lack of Leadership

I’m always curiously surprised by the lack of information that the average store attendant has about the products in their store. Rare is the occasion when an attendant can answer my question with authority. Typically, they resort to reading the label on the product or running away to ask someone else. Sometimes, I end up...
Dental Deficiency

Dental Deficiency

As I suddenly had a cancelled appointment and was in the Fort area, I decided to get my teeth cleaned.  I entered  a dental clinic with two  female dentist’s assistants/nurses at the reception while a man chatted on the phone at the reception desk.  First I asked one of the ladies if they were taking...
SM Customer Service: The Clueless, The Crook and How They've Got It All For You

SM Customer Service: The Clueless, The Crook and How They’ve Got It All For You

I look forward to the rare occasions I have time to kill, even if it means picking up baby wash and diapers. And so one day I did. On this perfect day, Watson’s Drugstore had just what I needed and (one) more- baby wash was being offered as a buy-one, take-one promotion. I encountered a...
Groupon Disappoints

Groupon Disappoints

I haven’t had any negative experiences with Groupon in the past, when all I purchased were coupons to discounted services, meals or hotel stays.  But the moment I tried it to purchase actual products, that’s when their customer service savvy became apparent, or the lack of it rather.  First of all, it took 3 months...
When You Don't Treat Your Customer Right

When You Don’t Treat Your Customer Right

We’ve all been there. Customer Experience Hell. When the person we’ve been trying to explain what it is we need seems to be speaking another language. Worse is when they’re outright not listening and when you need to repeat what you’ve just said- over and over. But to the company providing that service or disservice,...