Food Service
The Power of Yes

The Power of Yes

The Pancake House branch at Burgos Circle really put a smile on face through the service of one of their staff members named Teody.  My husband asked if he could order from the kiddie meal even if we did not have a kid with us.  I half expected our server to turn us down as it has...
Subtle Sophistication at LIT Manila

Subtle Sophistication at LIT Manila

Please check out LIT Manila to experience this fun bunch of bartenders who will delight you with their knowledge of the whisky world.  We were so privileged to have worked with this special set of individuals to help up their service game in the laid back and cozy setting of this unique space.  Be sure to...
Suspended Coffee

Suspended Coffee

I had never heard of suspended coffee being done here in the Philippines until I encountered it at Caffé Sant’Antonio in Tagaytay.  For those that don’t know, suspended coffee is the practice of buying a cup or two for another person to enjoy it later.  (At this cafe, they also throw in a bun of...
Discrete is Delightful

Discrete is Delightful

Having visited a really nice brunch place in LA recently set the expectation bar pretty high as the Bottega Louie looked decidedly posh and delish!  Thanks to our good friends that brought us here. This lovely salmon carpaccio came with a flavoured bagel of my choice which was taking a bit long to appear.  Everyone...
Adventures at the Popcorn Stand

Adventures at the Popcorn Stand

  Recently at a popcorn stand by the cinema, I encountered one of the friendliest order takers in my life.  She was very efficient, but perhaps, she was a tad too friendly.  Read on to see if you agree. She was sincere in complimenting me graciously as she thought I had a nice smile, and...
Scout's Honor Put to the Test

Scout’s Honor Put to the Test

Scout’s Honor was such a nice find at Century Mall.  It was our first encounter with a shop that incorporated cookie customization to your cookie shopping experience.  You could choose up to 3 toppings for your cookie and specify your cookie batter preference as well.  Your very own cookie creation would be ready for the demolishing within...
A Genuine Surprise at Chelsea Kitchen

A Genuine Surprise at Chelsea Kitchen

Being familiar with the excellent quality of food and service from the Raintree group of restaurants, we were sure trying out this fairly new restaurant at Megamall’s Fashion Hall would not disappoint.  We were given a table without too much of a wait and were given quick and friendly service.  Our server however, did not...
Kindness Begets Kindness

Kindness Begets Kindness

Hiring and retaining service staff that know how to pull at your heart strings should be a priority for management, regardless of industry.  It sets apart ordinary customer service from stellar service that is heartfelt and pure.   Staff that are trained to be empathic, sensitive and who go beyond what the customer normally expects...
A Cafe, not a Package Counter

A Cafe, not a Package Counter

It seems that there is a trend of late with customers expecting too much from service providers. As our previous post on the necessity of manners implied, people seem to be becoming a little too unreasonable when it comes to the service they expect to receive from food establishments.  The primary source of said businesses...
Customers Need to Mind Their Manners Too

Customers Need to Mind Their Manners Too

We often espouse how important our customers are, being the lifeblood of any business. Although respecting our customers’ needs and rights must always be at the forefront of our business practices, we feel it necessary to check our behaviour  too when we play the role of customer ourselves. A very good example of this took...
Much Too Much

Much Too Much

  In the last few years, there has been a boom in Manila’s restaurant scene. While some of the old players have retained their spot in the front of the restaurant races, largely because of customer loyalty, many new players have been jostling to make an impact. How many tapas joints or ramen places can...
Frankly, My Dear, You Should Give A Damn.

Frankly, My Dear, You Should Give A Damn.

There are certainly times when a damn should not be given. Life trips us up every now and again, and dwelling on the little obstacles that are thrown our way just stresses us out. I am all for weeding out the little things that make life even crazier than it is. If, however, your job...