SilverTrain offers customized training modules based on the needs of the business owner. The modules are designed to be easily understandable, enjoyable, and ultimately effective by combining theory and role-playing in a workshop setting.

  • CUSTOMER SERVICE
    • Journey to Service Excellence for Frontliners
    • Creating an Exceptional Customer Experience
    • Service Excellence for Security Guards/ Custodial
    • Silver Platter Series – Maritime/Logistics
    • Silver Platter Series – Hospital
    • Silver Platter Series – F&B
    • Silver Platter Series – Hotel
    • Silver Platter Series – Beauty
    • Handling Complaints & Difficult Customers
    • Empathy & Listening

    CORPORATE PROFESSIONALISM

    • Effective Presentation Skills
    • Work Attitude & Values
    • Public Speaking
    • Image Enhancement
    • Business Etiquette
    • Problem Solving & Decision Making
    • Crafting Connections
    • Building Your Executive Presence
    • Diversity Management
    • Conflict Management

    COMMUNICATION

    • Communication Boost
    • Effective Business Writing (Basic & Advanced)
    • English Bootcamp
    • Assertive Communication
    • Cross-Cultural Communication
    • Train the Trainer

    LEADERSHIP

    • Developing the Leader in Me
    • Supervisory Skills – Basic
    • Change Management
    • Team Building

    STRATEGY

    • Mission/ Vision Crafting
    • Strategic Planning

    SALES & MARKETING

    • Sales for Skeptics
    • Savvy Sales
    • Stellar Sales
    • Marketing 101

    OTHERS

    • Creativity and Innovation at Work
    • Employee Engagement Survey
    • Facilitation