Voltaire Restaurant image taken from Voltaire

Voltaire Restaurant
image taken from Voltaire

We often espouse how important our customers are, being the lifeblood of any business. Although respecting our customers’ needs and rights must always be at the forefront of our business practices, we feel it necessary to check our behaviour  too when we play the role of customer ourselves.

A very good example of this took place in a fine dining restaurant in Kansas called Voltaire.  It seems like a very nice restaurant.  I was pleased to find that they even have lumpiang shanghai on their menu with a description that it is Filipino!

volaire menu

Image Source: Voltaire website

Anyway, I digress. Back to the story.  A customer of theirs demanded that the food she ordered be put in a take-out box when the restaurant explained that this was not something they offered.  (It is beyond me why one would want to order take-out from a place that is obviously not a fast-food joint) So since the customer did not get her way, she threatened  to give the restaurant a negative review on Yelp.  It is very clearly stated on their Yelp Page that take-out was not a service they provided.

Personally, I think the restaurant owner’s response to the negative review of his restaurant, was very tongue-in-cheek but also spot on in pointing out how irrational the customer’s request was to begin with.  His witty replies remained professional and matter-of-fact all throughout his response to the negative review. (Although I do disagree with how the manager Jamie resorted to saying “are you a grown man?” to the customer’s husband.  Name calling of any sort should never be resorted to even if you are provoked by a customer).

Here is a link to the full article. We are curious to know your thoughts on how the restaurant owner handled the negative press his restaurant got on yelp.  Do you agree with the way the owner replied? Let us know here.  We would love to hear your thoughts.