Choices for Your Cookie

Choices for Your Cookie

Scout’s Honor was such a nice find at Century Mall.  It was our first encounter with a shop that incorporated cookie customization to your cookie shopping experience.  You could choose up to 3 toppings for your cookie and specify your cookie batter preference as well.  Your very own cookie creation would be ready for the demolishing within just 8-10 minutes.   And, it is a generous sized cookie that you get for PhP 100.00.  It wasn’t easy to choose as there were so many sweet (and some savoury) options for the taking.

oh the choices! : )

oh the choices! : )

cookies coming together

cookies coming together

What made this shop even more fun was the flavoured milk you could pair with your cookies (whether you opted for ready-made ones or went the create-your-own route)

scoutshonor2

But we have to say, what made this shop so memorable was the stellar service we got, especially from one particular barista, James.  We asked if we could try the malted milk flavor to which he answered very courteously “no problem.”  So we each were given some to try from a bottle he popped open.  My partner asked if they gave free samples, and so we were a little confused when he replied in the negative.  And then he began to wrap up the bottle for us to take home.  I was a little shocked with the generous gesture, then realized that a miscommunication had occured.  But James was quick to pick up on this and said without missing a beat “Oh, I think it was my fault.  This one is on me.”  And because he very humbly took his mistake in stride and apologized, we did end up getting a bottle.  Talk about an excellent service recovery without making the customer feel uneasy.   James decided and acted so quickly on the customer’s behalf and never got even the tiniest bit defensive.   Obviously we were impressed.

We are curious to try their bamboo charcoal flavored milk next.  And we will definitely be back, telling all we know about this fabulous, new find.  Service that wows really IS that simple.