Image Source: Pinterest

Image Source: Pinterest

Find out why and when the customer isn’t always right.  Here’s an excerpt from a piece we did for Homegrown.

Truly the art of mastering all the aspects of excellent service is very tricky but begins with an earnest heart to serve. It is about being part of the solution when things go wrong, being quick and creative about it and keeping your customer in the loop every step of the way so situations need not escalate out of control.

The founder of Wal-Mart, Sam Walton, said, “There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”

“The customer is king,” says a very famous slogan. There are many other quotations similar to this that champion the customer as the lifeblood of business.

Because it’s true.

The customer may be king, but he is not always right.

You can find the full article here.