Customer Service Training

Customer Service Training

SilverTrain offers interactive customer service training focused on increasing an organization’s customer loyalty and patronage. Through workshops and exercises, participants will gain the tools to retain and expand your company’s customer base.
Our Services

Our Services

SilverTrain offers customized training modules based on the needs of the business owner. The modules are designed to be easily understandable, enjoyable, and ultimately effective by combining theory and role-playing in a workshop setting.
Latest entries
Happy Holidays!

Happy Holidays!

It's The Little Things

It’s The Little Things

More often than not, we go through our lives running through routines. We get up, get some coffee, make our way to work (an ever-daunting task in Manila… in December), sit at our desks, get some work done, have lunch, get more work done, psych ourselves up for the (even more) daunting task of going...
Adventures at the Popcorn Stand

Adventures at the Popcorn Stand

  Recently at a popcorn stand by the cinema, I encountered one of the friendliest order takers in my life.  She was very efficient, but perhaps, she was a tad too friendly.  Read on to see if you agree. She was sincere in complimenting me graciously as she thought I had a nice smile, and...
Scout's Honor Put to the Test

Scout’s Honor Put to the Test

Scout’s Honor was such a nice find at Century Mall.  It was our first encounter with a shop that incorporated cookie customization to your cookie shopping experience.  You could choose up to 3 toppings for your cookie and specify your cookie batter preference as well.  Your very own cookie creation would be ready for the demolishing within...
A Genuine Surprise at Chelsea Kitchen

A Genuine Surprise at Chelsea Kitchen

Being familiar with the excellent quality of food and service from the Raintree group of restaurants, we were sure trying out this fairly new restaurant at Megamall’s Fashion Hall would not disappoint.  We were given a table without too much of a wait and were given quick and friendly service.  Our server however, did not...
Kindness Begets Kindness

Kindness Begets Kindness

Hiring and retaining service staff that know how to pull at your heart strings should be a priority for management, regardless of industry.  It sets apart ordinary customer service from stellar service that is heartfelt and pure.   Staff that are trained to be empathic, sensitive and who go beyond what the customer normally expects...
A Cafe, not a Package Counter

A Cafe, not a Package Counter

It seems that there is a trend of late with customers expecting too much from service providers. As our previous post on the necessity of manners implied, people seem to be becoming a little too unreasonable when it comes to the service they expect to receive from food establishments.  The primary source of said businesses...
Customers Need to Mind Their Manners Too

Customers Need to Mind Their Manners Too

We often espouse how important our customers are, being the lifeblood of any business. Although respecting our customers’ needs and rights must always be at the forefront of our business practices, we feel it necessary to check our behaviour  too when we play the role of customer ourselves. A very good example of this took...
5 Ways to Standardize Customer Service When Expanding Your Business

5 Ways to Standardize Customer Service When Expanding Your Business

  Image from Shutterstock.com Here’s a useful set of tips we did for Homegrown for those of you that are on the verge or in the process of growing your business. This stage sometimes causes customer service to suffer, when in fact it should be given more importance than ever as your commitment to your...
Happy New Year!!

Happy New Year!!

How to Throw a Holiday Party for Your Team

How to Throw a Holiday Party for Your Team

Here’s our holiday piece for Homegrown. Tips on how to make your year-end celebration more meaningful especially in observance of the tragedy that hit the Eastern and Western Visayas region of the Philippines. Click here for the full article. We wish you a meaningful Season of Hope and Love. Image from Shutterstock
Thank You for Haiyan Aid

Thank You for Haiyan Aid

The Philippines has been given an overwhelming amount of support from around the globe in the wake of the devastation caused by Typhoon Haiyan, the strongest ever recorded typhoon in the world.  We feel it only fitting to echo these sentiments, being a Manila based company ourselves.  Words fail to express the gratitude and emotion...