Posts tagged "Service Excellence"
Subtle Sophistication at LIT Manila

Subtle Sophistication at LIT Manila

Please check out LIT Manila to experience this fun bunch of bartenders who will delight you with their knowledge of the whisky world.  We were so privileged to have worked with this special set of individuals to help up their service game in the laid back and cozy setting of this unique space.  Be sure to...
Service Spotlight: Jessica of Air China

Service Spotlight: Jessica of Air China

I was completely disoriented after a gruelling flight home to Manila using the Air China route from SFO that had a 2-hr. layover in Beijing.  Such was my exhaustion that I came home to find my favorite pair of eyeglasses not in any of my suitcases! I contacted NAIA terminal 1 where we landed and...
Room to Refresh at Linden

Room to Refresh at Linden

We were so happy to have been part of The Linden Suites’ launch last February 26.   Their rebrand efforts allowed us to witness the unveiling of several months’ hard work.  It felt very much like it was our launch too, having worked with this committed set of people since 2012.  In fact it was so...
Kindness Begets Kindness

Kindness Begets Kindness

Hiring and retaining service staff that know how to pull at your heart strings should be a priority for management, regardless of industry.  It sets apart ordinary customer service from stellar service that is heartfelt and pure.   Staff that are trained to be empathic, sensitive and who go beyond what the customer normally expects...
Much Too Much

Much Too Much

  In the last few years, there has been a boom in Manila’s restaurant scene. While some of the old players have retained their spot in the front of the restaurant races, largely because of customer loyalty, many new players have been jostling to make an impact. How many tapas joints or ramen places can...
Of Perseverance and Quality - The Lego Story

Of Perseverance and Quality – The Lego Story

This is an extremely inspiring story that moved me. It’s a must-watch for everyone, particularly those in the service or customer care industry. It’s a tale of innovation, survival and a most of all, a commitment to quality in order to realize a big vision. Lego is proof that big things always start small and...
The "Eyes" Have It at Warby Parker

The “Eyes” Have It at Warby Parker

Warby Parker is probably one of the coolest shops with the hippest interiors to match. The fact that their eyewear was on display on bleached wood surfaces sans the glass casing normally found in optical shops in The Philippines shows they trust their customers enough to handle their merchandise with care. Warby Parker staff were...
Is the Customer ALWAYS Right?

Is the Customer ALWAYS Right?

  Find out why and when the customer isn’t always right.  Here’s an excerpt from a piece we did for Homegrown. Truly the art of mastering all the aspects of excellent service is very tricky but begins with an earnest heart to serve. It is about being part of the solution when things go wrong,...
Make Your Customers Happy

Make Your Customers Happy

We share with Homegrown the essentials for making your customers happy.  It’s not always easy but the effects of not prioritizing their happiness could really hurt your business and your reputation.